Garage Door FAQ

The most common cause is a broken spring. Others are a failed opener, a snapped cable, or a locked manual latch. If you heard a loud bang and the door now feels very heavy, it is the spring. See spring repair.

Usually the safety sensors. If the opener light blinks and the door reverses, check that nothing is blocking the sensors near the floor and that both indicator lights are steady. See sensor repair.

New grinding, popping or scraping is a warning. It is generally safe to keep using the door for a short time, but have it checked soon. Stop using it if it is crooked, jerking, or a cable looks loose.

Most common repairs, including spring, cable and roller replacement, are completed in one visit of about an hour or two.

Look at the spring above the door. A broken torsion spring has a visible gap in the coil. The door will also be very heavy to lift and the opener will struggle or stop.

We strongly advise against it. Torsion springs are wound under high tension and can cause severe injury if handled without the correct tools and training.

Yes, in most cases. Both springs have the same number of cycles on them, so the second usually fails soon after the first.

Belt drives are quieter and are the better choice for attached garages. Chain drives cost less and are very durable. See our belt vs chain comparison.

Many faults are repairable: gears, capacitors, sensors, remotes. Replacement makes sense when the circuit board fails on an older unit or parts are discontinued. See opener repair.

Only if the opener has battery backup. Otherwise, pull the red release cord with the door fully closed and lift it by hand.

Decide on style, material, insulation and windows, in that order. Our garage door style guide walks through each option.

For attached garages, yes, particularly if the door faces west or south or there is a room above. See insulated garage doors.

Most single door replacements are completed in one day once the door has arrived.

Once a year for most homes, and more often for heavy or heavily used doors. See maintenance and tune-ups.

Use a silicone or lithium garage door lubricant on springs, hinges and steel roller bearings. Do not lubricate the tracks or nylon roller tires.

Austin and the surrounding metro, including Round Rock, Cedar Park, Pflugerville, Georgetown, Leander, Lakeway, Bee Cave, West Lake Hills and Buda. Check your ZIP code on our service areas page.

Yes. We offer same day service and can arrive within 30–90 minutes. Call (512) 273-3798.

Emergency calls are answered 24 hours a day, 7 days a week. Our office is open 24 hours Sunday to Thursday, until 5:00 PM on Friday, and from 10:00 PM on Saturday. Call (512) 273-3798.

Yes. Emergency calls are answered around the clock, every day, including Friday night and Saturday when our office is closed. Call (512) 273-3798.

Yes. Our warranties range from 1 year to lifetime, depending on the parts you choose. The technician explains the warranty for each option before work begins.

Yes. Financing options are available. Ask when you call or during your estimate.

Basic spring replacement is $400–$650 for a single spring and $650–$950 for a double. Opener repairs are $125–$350, and new openers are $650–$1,800 or more installed. See spring repair and opener repair for details.

Yes. After diagnosing the problem, the technician explains what is needed and gives you the price before beginning any work.

Yes. We repair and install commercial sectional overhead doors and operators. See commercial repair.