Tier One Garage Door Service (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website https://tieronegaragedoorservice.com/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), and in connection with advertising platforms such as Google Ads and Meta Ads (Facebook and Instagram).
1. Personal Information We Collect
We may collect the following categories of personal information:
A. Information you voluntarily provide
When you submit a form, request an estimate, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Physical address (when provided for service estimates or scheduling)
B. Information collected automatically
We may automatically collect:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies, pixels, and similar tracking technologies
2. How We Use Personal Information
We use personal information for legitimate business purposes, including:
- Responding to service inquiries and form submissions
- Scheduling garage door repairs, installations, and maintenance
- Providing estimates, confirmations, and follow-up communications
- Improving website performance and customer experience
- Measuring the effectiveness of advertising campaigns
We do not sell personal information as defined under the CCPA.
3. Advertising, Analytics, and Tracking (Google Ads & Meta Ads)
Our Website uses third-party advertising and analytics tools, including but not limited to:
- Google Ads (including conversion tracking and remarketing)
- Meta Ads (Facebook and Instagram pixels)
These tools may collect information such as:
- Pages visited
- Actions taken on the Website (such as form submissions or calls)
- IP address and device/browser data
This information helps us:
- Measure ad performance
- Deliver relevant advertisements
- Improve our marketing efforts
These third-party platforms may use cookies or similar technologies in accordance with their own privacy policies.
You can manage or opt out of personalized advertising by visiting:
- Google Ads Settings
- Facebook Ad Preferences
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Enable website functionality
- Track form submissions and conversions
- Analyze traffic and user behavior
You may disable cookies through your browser settings; however, some features of the Website may not function properly.
5. Disclosure of Personal Information
We may disclose personal information to:
- Advertising and analytics providers (such as Google and Meta) solely for business and measurement purposes
- Service providers assisting with hosting, communications, or operations
- Legal or governmental authorities when required by law
We do not share personal information for cross-context behavioral advertising outside permitted business purposes.
6. Your Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Request disclosure of the categories and specific pieces of personal information collected
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
To exercise your rights, contact us using the information below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.
8. Third-Party Links
The Website may include links to third-party websites or social platforms. We are not responsible for their privacy practices or content.
9. Changes to This Privacy Policy
Tier One Garage Door Service reserves the right to modify or update this Privacy Policy at any time and without prior notice.
Continued use of the Website constitutes acceptance of the current policy.
10. Contact Information
For questions or privacy-related requests, contact:
Tier One Garage Door Service
Phone: (512) 273-3798
Email: hello@tieronegaragedoorservice.com
Address: 1110 West Ave, Austin, TX 78701
Service Area: Austin and surrounding areas